Privacy Disclaimer for Counselling Clients with Blessings to Bloom Wellness
Floral wellness sessions are for the general public who are interested in self care and preventative mental health opportunities through creativity and connection in a community setting. Floral events are not intended as clinical therapy, are not covered through insurance benefits or intended for processing through clinical talk therapy or deep group therapeutic work and do not pertain to this privacy policy.
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Welcome to Blessings to Bloom Wellness ("we," "our," or "us").
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
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By accessing our website or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services or website.
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Who We Are
Blessings to Bloom Wellness is a counselling and preventative mental wellness clinic that provides individual and couples counselling for individuals, youth and couples. For scheduling, billing, and administrative purposes, we use a Canadian practice management platform, Jane App to manage all bookings, health records, and billing securely. Jane complies with all applicable provincial privacy laws and uses encryption and secure servers to protect your information.
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Information We Collect
We collect personal information directly from you when you:
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Complete a form on our website
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Communicate with us via email or phone​
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The types of information we collect include:
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Name
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Email address
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Phone number (optional)
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Details about your counselling needs (e.g., reasons for seeking support)​
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We do not store additional information like billing details or health records. Such information is collected and securely stored by Jane App (www.jane.app).
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How We Use Your Information
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We use the personal information collected for the following purposes:
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To match you with a counsellor based on your needs
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To respond to inquiries and provide support
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To securely transfer your information to Jane App for scheduling and billing
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We do not use your personal information for marketing purposes.
Disclosure of information
Your personal information is kept strictly confidential and will only be shared in limited circumstances: with your written permission; when required by law, such as a court order or if there is a serious risk of harm; or to fulfill professional obligations, including mandatory reporting. Your information will never be sold or used for marketing purposes.
Third-Party Services
We use Jane App (www.jane.app) to manage:
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Appointment scheduling
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Payment processing
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Client records (where applicable)
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Jane App is compliant with Canadian privacy laws and manages your data securely. You can review their Privacy Policy here.
Clients who choose telehealth services (online counselling) are conducted through Jane’s secure, end-to-end encrypted platform. Sessions will not be recorded. Clients must attend from a private and quiet location to maintain confidentiality; sessions cannot proceed if privacy cannot be ensured. By scheduling a virtual appointment, you consent to receive services in this secure, telehealth format.
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How We Protect Your Information
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We take reasonable steps to protect your personal information:
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Personal information collected on our website is not stored on our servers.
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Access to sensitive data in Jane App is limited to your assigned counsellor
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Jane App uses encryption and other industry-standard security measures to protect your data.
Cookies and Analytics
Our website uses Google Analytics to improve performance and user experience. This service may collect anonymized data, such as:
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Your IP address
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Browser type
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Pages visited
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This data cannot identify you personally.
Data Retention
We do not retain personal information collected through our website. Once your information has been used for matching purposes, it is securely deleted. Personal data, such as billing history or appointment records, is securely managed by Jane App.
Your Rights
Under Alberta’s Personal Information Protection Act, you have the right to:
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Access: Request access to the personal information we hold about you.
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Correct: Request corrections to incomplete or inaccurate data.
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Withdraw Consent: Withdraw consent to use your information.
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Delete: Request the deletion of your personal information, where applicable.